Frequently Asked Questions

Go to Banking Essentials (on dashboard) → Accounts to see all linked accounts and their available balances.

Yes, you can view the 10 recent transactions under Banking Essentials (on dashboard) → Accounts → tap on account.

Go to Banking Essentials (on dashboard) → Accounts → Request statement. Now select your account type, account and date range to download or email the statement.

Account Statements can be downloaded in PDF or Excel (XLS) format.

You can download the Account Statement for any period within the past one year from the current date.

The Portfolio provides a consolidated view of your accounts, grouped by type such as Fixed Deposit (FD), Current, Overdraft etc. along with their available balances and other account details.

Go to Banking Essentials (on dashboard) → Beneficiaries → Add Beneficiary, then choose either Single Beneficiary Addition (manual entry) or Bulk Upload for multiple beneficiaries.

Yes, you can add multiple beneficiaries with the help of the Bulk Upload option. Go to Banking Essentials (on dashboard) → Beneficiaries → Add Beneficiary, then choose Bulk Upload.

File Format allowed for bulk beneficiary upload is .xls/.xlsx. Also, the file size should not exceed 1 MB.

File moves to the authorization stage as per the user type. Once the file is approved by an authority, the beneficiary is added and can be viewed and used for payments.

You can initiate payments to IndusInd Bank accounts and other bank accounts via NEFT, RTGS, and IMPS.

NEFT is available 24/7, including holidays, and has no minimum or maximum transfer limit.

IMPS is also available 24/7, 365 days a year, with a daily maximum limit of ₹5 Lakhs.

Yes, you can initiate FD booking through the IndusDirect Corporate Mobile Banking app with the following path: Banking Essentials (on dashboard) → Fixed Deposit available in Cash Services.

There are two types of deposits: short-term and long-term, with simple and compound interest options.

Statutory payments refer to payments made to government (State and Central) authorities such as GST, Income Tax (CBDT) and MP State Tax.

The Services menu provides access to value-added requests like interest certificates, stock statements, fraud reporting, and tracking service requests.

Interest Certificate is a bank document showing total interest earned on deposits or paid on loans during a given period, often used for tax purposes.

Beneficiary Authorization is the process of approving newly added beneficiaries before they can be used for payments.

The Mobile App allows users to approve all payment types initiated through Corporate Banking, including Fund Transfers, All Payment Files, and Statutory Payments.

Yes. File-Based Payments uploaded through the IndusDIRECT portal can be viewed and authorized directly from the Mobile App, as per the organization's approval matrix.

Yes. The IndusDIRECT Mobile App supports bulk authorization, allowing users to select multiple pending payments and approve them in a single action.

Yes. If allowed by your company's workflow, users can perform partial authorization on a payment file by approving only specific transactions within the file.

Yes. Users can reject individual payments or, if permitted, partially reject selected transactions within a file. Rejection remarks can also be added during the process.

Authorization can be done using the following methods:

• MPIN + OTP (default)
• Biometric Authentication + OTP (if enabled on the device)

This ensures two-factor authentication for secure transaction approval.

Yes, you can approve or reject in bulk for faster and more efficient processing.

Beneficiary File Authorization is the process of approving bulk beneficiary uploads submitted by a Maker.

Payment Authorization is the process of approving initiated payment requests before they are processed by the bank. To view pending payments, go to Attention → Payment Authorization.

Yes. You can view the debit account, beneficiary, payment type, amount, IFSC code, and other details by going to Attention → Payment Authorization and selecting the desired transaction before authorization or rejection.

Yes. The App provides "Beneficiary Status" section on the cash dashboard with following touchpoints:

• Manual Enquiry (whether a beneficiary is active, inactive, disabled or rejected)
• File Enquiry (such as Active, Failed, Under Process, or Rejected)

Yes. The App provides "Transaction Status" section on the cash dashboard with the touchpoints – Payment Enquiry, Payment History and File Enquiry.

This includes Successful payments, Failed or reversed transactions, Pending or partial authorizations, Authorized transactions and File-level history (where applicable).

Go to Hamburger Menu → Settings → Reset MPIN. Enter your current MPIN, then create a new 6-digit MPIN. Ensure that the new MPIN is different from your last five MPINs and does not include sequential or repetitive digits.

Yes, you can enable or disable fingerprint or Face ID from the mobile app settings. Go to Hamburger Menu → Settings → Configure Biometric.

It allows you to remove your device from registered access so you can log in from a new device securely.

It lets you select the accounts you want to view and use throughout your application in Cash Services.

Customize Essentials lets you personalize and reorder frequently used services for quicker access. Changes apply only to your profile and won't affect other users in your company.

The Checksum option displays a unique value used to verify the integrity of the IndusDirect Corporate Mobile Banking app and its data transfers. It ensures that files haven't been altered during transmission. Each app version has its own checksum value, which you can compare against the official IndusInd Bank list for verification.

👉 For more details and example checksum values, visit: IndusInd Bank Checksum Values.

Use the Contact Us section in the app to connect with customer support from 8:00 AM to 7:00 PM on business days.

Go to Hamburger Menu → Share Feedback to rate the app and provide comments.

The following trade products can be handled through the Mobile App:

• Inward Remittance
• Outward Remittance (A2, Advance & Non-Trade)
• Direct Export Lodgement
• Export Regularization
• Import Regularization
• EEFC Transfer
• EPC / PCFC Finance

The default authorization limit assigned is ₹10 Cr. To enhance the limit, please drop an email to your Relationship Manager or Branch and share the updated Board Resolution (BR).

Yes, you can authorize all trade transactions through the Mobile App.

You can upload a maximum of 5 files, each up to 2 MB. The total file size must be less than or equal to 8 MB.

The supported file formats are:

• PDF
• TXT
• DOC
• DOCX
• CSV
• RTF

An inward remittance is money received from a foreign buyer, partner, or correspondent bank into your company's account in India.

It means the bank has received the funds but is waiting for your disposal instructions before crediting them.

It indicates that part of the remittance amount has already been credited, while the balance is pending disposal.

Yes. Authorized signatories can approve or reject inward remittance disposal requests using the app.

Yes. If required, you can upload supporting documents (such as invoices or contracts) while providing disposal instructions.

Yes. The app provides filters and search options where you can search by remitter name, amount, or transaction reference.

Only authorized users (e.g., Maker, Checker, or M=C roles) as defined by your corporate banking profile can submit or approve disposal instructions.

Once you submit instructions, they go for authorization (if required) and then to the bank for processing. You can track progress under Transaction Status.

Common documents include invoices, contracts, shipping documents, or purpose declarations, depending on the nature of the transaction.

Check the app for the status. If still pending beyond expected time, contact your Relationship Manager or use the Contact Us option in the app.

Outward remittance refers to money sent abroad by your company for purposes such as A2 Payments, Advance Import & Direct Import Payments.

Purpose codes are RBI-mandated codes that define the reason for your remittance (e.g., import of goods, payment for services). Only permitted purpose codes are enabled in the app.

If your company's workflow requires Checker or Approver validation, the transaction will show as Pending with Authorizer until approved.

You can edit or cancel the request before final confirmation. Once submitted to the bank, you will need to contact your Relationship Manager.

You can view rejected requests under Transaction Status → Rejected by Bank and re-initiate the request after resolving issues.

They include import of goods, advance payments to suppliers, service payments, royalties, technical fees, and foreign investments (subject to RBI guidelines).

Not for all. Most remittances under permissible purpose codes can be made without prior approval, but some transactions require RBI or AD Bank approval.

Limits depend on the type of remittance, RBI regulations, and your bank's internal policies. Please check with your Relationship Manager for transaction-specific limits.

You will see the status updated to Processed by Bank in the app, along with transaction details.

Yes. The app lets you select OUR (remitter pays all charges), BEN (beneficiary pays all charges) , or SHA (shared charges).

Direct Export Lodgement allows exporters to submit shipping bills and supporting documents directly through the mobile app for regularization of export transactions.

It is available to corporate customers with export facilities enabled by the bank and linked to their corporate banking profile.

From the Trade Dashboard → Export Lodgement, enter customer reference and shipping bill type, then search and select outstanding shipping bills or input details manually.

Yes. EDI, Softex, and EDF bills can be selected online, while Courier, Post Parcel, or Non-IBL shipping bills must be entered manually.

You need to enter shipping bill number, date, AD code, port code, bill amount, lodgement amount, and customer reference.

Yes. Drawee details, shipment particulars, and any additional instructions can be entered as part of the lodgement form.

Yes. You can attach required documents (such as invoices, packing lists, and shipping documents) directly in the app.

You are shown a preview screen to verify details. Once confirmed, the request moves to the Success screen and is marked pending for further approval.

Lodging ensures that export proceeds are properly tracked, matched against remittances, and reported to regulatory authorities, avoiding compliance issues.

It reduces paperwork, saves time, allows quick upload of documents, provides real-time status tracking, and ensures regulatory compliance from anywhere.

Pre-shipment finance (also called export packing credit) is a short-term loan provided to exporters to finance the purchase, processing, and packing of goods before shipment.

You can request:

• PCINR (Packing Credit in Indian Rupees)
• PCFC (Packing Credit in Foreign Currency)

Exporters with sanctioned trade credit limits from the bank and valid access in the mobile banking app.

From the Trade Dashboard → Export Packing Credit, select financing type, fill in loan details (amount, tenure, goods description, etc.), upload documents, and confirm.

Applicants must provide currency type, financing amount, account number, FX details, tenure date, maturity date, and goods description.

Yes. Supporting documents (like purchase orders, export contracts, invoices) can be uploaded directly in the app.

The system generates a preview for confirmation. After submission, the request goes for authorization (if applicable) and then to the bank for processing.

Exporters often need working capital to buy raw materials, process goods, or pack consignments before receiving payment from buyers. Pre-shipment finance helps bridge this gap.

Yes. You can view the request under Transaction Status → Pending with Authorizer, Pending at Bank, Processed, or Rejected.

Once approved and disbursed, you'll receive a success notification in the app, and the loan amount will be credited to your account.

An EEFC (Exchange Earners' Foreign Currency) account is a bank account where exporters can hold foreign currency earnings without converting them immediately into INR.

It allows customers to transfer funds from their EEFC account to their INR current account (or between accounts) directly through the mobile app.

Corporate customers who maintain an EEFC account with the bank and have trade module access in the mobile app.

From the Trade Dashboard → EEFC Transfer, select debit EEFC account, credit account, enter amount, FX/Forward deal ID (if applicable), other details and confirm.

You must provide EEFC account number, credit account number, transfer amount, FX/Forward Deal ID, customer reference, and any additional information.

Yes. The app allows you to upload relevant supporting documents if required by the bank.

You will see a preview screen. Once confirmed, the request is submitted for authorization and then processed by the bank.

Yes. You can transfer any portion of your EEFC balance to your INR account, depending on your company's requirements.

It offers convenience, faster processing, real-time tracking, secure authentication, and reduced dependency on physical branch visits.

EEFC accounts allow exporters to retain foreign currency earnings, hedge against forex fluctuations, and use funds for permissible overseas payments without immediate conversion to INR.

The IDPMS (Import Data Processing and Monitoring System) Dashboard helps importers track and regularize Bills of Entry (BoE) and associated import remittances online.

It ensures all import payments are matched with corresponding Bills of Entry, helping companies stay compliant with RBI and FEMA regulations.

From the Trade Dashboard → IDPMS, where you can view outstanding BoEs, ORM records, and initiate regularization requests.

It allows importers to regularize Bills of Entry by linking them with corresponding outward remittances (ORMs) and submitting required details to the bank.

You need to provide port details (EDI/Non-EDI), BoE details, ORM details, amounts utilized, and upload supporting documents.

Yes. Using Search BoE Outstanding, you can filter by BoE number, date, supplier name, or status (pending, partially paid, completed, cancelled).

It lets you check details of pending outward remittances by ORM reference, date, beneficiary, or ORM status (unutilised, part utilised, completed, cancelled).

It is a visual chart showing outstanding BoE and ORM records, categorized by ageing (e.g., pending payment, part paid), for easy tracking.

A Bill of Entry is a legal customs document filed by importers when goods enter India, used to assess duties and for regulatory compliance.

Regularisation ensures that import payments (ORMs) are matched with the corresponding BoEs, confirming that foreign exchange was used for genuine imports.

The EDPMS (Export Data Processing and Monitoring System) Dashboard helps exporters track and regularize Shipping Bills (SBs) against inward remittances (IRMs) received.

It ensures export proceeds are properly matched with shipping bills and reported to RBI, maintaining compliance with FEMA and export regulations.

From the Trade Dashboard → EDPMS, you can view outstanding Shipping Bills, Inward Remittances, and initiate regularization requests.

SB Regularisation Initiation allows exporters to link inward remittances (IRMs) with outstanding shipping bills, thereby regularizing export transactions.

You need to provide SB details (number, date, amount), IRM reference, utilization details, and upload supporting documents.

Yes. Using Search SB Outstanding, you can filter by SB number, date, port, customer reference, or status (pending, partially paid, completed, cancelled).

It allows you to check pending inward remittances by reference number, date, amount, or status (unutilised, partially utilised, completed, cancelled).

It is a visual report showing outstanding shipping bills categorized by age, helping exporters monitor overdue transactions.

A Shipping Bill is a mandatory customs document filed by exporters when goods leave India. It records export details and is used for regulatory monitoring.

Regularisation ensures export proceeds (inward remittances) are matched with corresponding Shipping Bills, proving that foreign exchange earnings were realized.

Two main services are offered: Fraud Reporting and Request Tracking.

Fraud Reporting allows users to immediately report suspicious or unauthorized trade transactions through the app.

From the Trade Dashboard → Services → Report Fraud, select the transaction, provide details, and submit your report.

The bank's fraud monitoring team reviews your report, investigates the transaction, and takes appropriate corrective action.

It refers to inward remittances (IRMs) received by the bank but awaiting your disposal instructions before credit can be given.

Yes. You can view details like remitter name, amount, currency, and reference number before confirming disposal instructions.

It lists all transactions awaiting your authorization or rejection, based on your user role (Checker/Approver).

Select the transaction → review details → tap Approve or Reject.

Yes. You can sort or filter by transaction type, date, or amount to quickly locate pending approvals.

Yes. Notifications are sent whenever a transaction requires your approval.

It lets you book foreign exchange (FX) deals against eligible transactions like IRMs or ORMs.

From Attention → Book FX, select transaction type (IRM/ORM), apply filters, select the required deal and continue to book FX.

It highlights transactions that need further input from you.

It provides a calendar view of trade-related events and transactions.

You can view events by Day, Week, Month, or select a Custom Range.

It allows you to track the progress of your trade transactions in real time, from initiation to completion or rejection.

Transactions are grouped under:

• Pending with Authorizer
• Pending at Bank
• Processed by Bank
• Rejected by Bank

It means the transaction is awaiting approval from an internal Checker/Approver within your company.

It indicates the request has been submitted and is under review/processing by the bank.

It means the bank has successfully completed the transaction, and the outcome (e.g., remittance or lodgement) is confirmed.

It means the bank has declined the transaction. The rejection reason will be displayed in the app, and you may need to resubmit.